Frequently Asked Questions

Frequently Asked Questions

1. Do you offer same-day delivery?

Yes! We offer same-day delivery within Nairobi for orders placed before 4:00 PM. Orders placed after this time will be delivered the next day.

2. Do you deliver outside Nairobi?

Yes. We offer next-day delivery outside Nairobi. Delivery timelines may vary slightly depending on location.

3. How can I place an order?

You can place your order directly on our website for a smooth checkout experience. Alternatively, order via WhatsApp: 0717609456.

4. Can I choose a specific delivery time?

You can request a preferred delivery time and we’ll do our best to accommodate it. However, exact delivery times are not always guaranteed due to traffic and order volume.

5. Can I add a personalized message?

Yes! Every order comes with a free message card. Simply enter your message at checkout and we’ll include it with your gift.

6. What if I want a custom bouquet or gift package?

We create custom luxury arrangements based on your needs. Contact us via WhatsApp (0717609456) and we’ll design something special for you.

7. What payment methods do you accept?

We accept secure payments via:

  • M-Pesa
  • Debit/Credit Cards (via checkout)

8. What happens if the recipient is not available?

If the recipient is unavailable, we will contact them or the sender. We may reschedule delivery or leave the gift with a trusted person nearby.

9. Can I order anonymously?

Yes! You can request your order to be delivered without revealing your identity. Just let us know at checkout or via WhatsApp.

10. Do you offer refunds or exchanges?

Due to the perishable nature of flowers, refunds are limited. However, if there is an issue with your order, contact us immediately and we will make it right. See our Refund Policy for details.

11. Are the flowers exactly as shown in the pictures?

We aim to match the designs as closely as possible. In rare cases, minor substitutions may be made while maintaining the same quality and style. We will always notify you if a significant change is needed.

💬 Still have questions?

Chat with us on WhatsApp: 👉 0717609456 or email us at lavishblooms6@gmail.com